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Service quality as a catalyst for customer satisfaction of small and medium sized enterprises (sme’s) in Kitale municipality, Kenya
(2015-08-19)
ABSTRACT: Service quality and customer satisfaction is an important ingredient in addressing
global challenges, such as customer satisfaction and service quality. Service quality influences
customer satisfaction because ...
Intellectual Capital as an Antecedent to Employee Performance in Commercial Banks in Eldoret Town, Kenya
(2015-08-19)
The purpose of this study was to establish intellectual capital as an antecedent to employee performance among
commercial banks in Eldoret town. The specific objectives of the study include: human capital, relational ...
Effects of internal corporate social responsibility practices on employee job satisfaction: evidence from commercial banks in Kenya
(2015-08-19)
The importance of Internal corporate social responsibility (CSR) has become an
important issue for banks to address, however, these issues have been neglected and do not appear
to have the desired impact on all employees ...
Learning company for sustainable competitiveness: Towards a model and theory development
(2015-08-19)
Previous studies on learning organizations do not provide a strategic framework of adapting organizational
learning for sustainable competitiveness. This paper reviews various contributions on developing learning
companies ...
The efficacy of retirement plans and flexible scheduling in improving the quality of service delivery among civil servants in Nandi south Kenya
(2015-08-19)
ABSTRACT
Retirement plans and flexible scheduling guides most organizations and is part of most complaints of citizen’s
due to poor service in government counties such complaints was reflected during the year 2002 ...
Knowledge sharing as a catalyst for enhanced performance in micro, small and medium enterprises (msmes) in Migori county, Kenya
(2015-08-19)
In the last decade the role of knowledge sharing in business organizations has been
emphasized by practitioners, academics and entrepreneurs. Ironically, most of these studies have
focused on large organizations, yet ...
Moderating effect of social networking on the relationship between entrepreneurial orientation and performance of small and medium enterprise in Nakuru county, Kenya
(2015-07-19)
An emerging stream of research indicates that entrepreneurial orientation is a
critical factor in enhancing entrepreneurial outcomes such as firm performance. However, few
studies have examined how a firm’s embedded in ...
Do employees work life policies and empowerment strategies drive employee commitment? evidence from Kenyan referral hospital, synergy effect
(2015-07-19)
Employees with strong organizational commitment are emotionally attached to the organization and have a strong desire to contribute significantly towards organizational success. The importance of individual commitment to ...
Staff Welfare as an Antecedent to Service Delivery among Civil Servants in Kenya a Case Study of Nandi County
(2015-08-19)
Citizen’s complaints of poor service in government ministries has been underscored and highlighted in the
media. The density of the said complaint was reflected during the year 2002 Constitutional Referendum which
in ...
Knowledge sharing as a catalyst for enhanced performance in micro, small and medium enterprises (msmes) in migori county, kenya
(European Centre for Research Training and Development UK, 2015-03)
In the last decade the role of knowledge sharing in business organizations has been emphasized by practitioners, academics and entrepreneurs. Ironically, most of these studies have focused on large organizations, yet others ...