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Service quality as a catalyst for customer satisfaction of small and medium sized enterprises (sme’s) in Kitale municipality, Kenya
(2015-08-19)
ABSTRACT: Service quality and customer satisfaction is an important ingredient in addressing
global challenges, such as customer satisfaction and service quality. Service quality influences
customer satisfaction because ...
Do employees work life policies and empowerment strategies drive employee commitment? evidence from Kenyan referral hospital, synergy effect
(2015-07-19)
Employees with strong organizational commitment are emotionally attached to the organization and have a strong desire to contribute significantly towards organizational success. The importance of individual commitment to ...