Browsing School of Business and Human Resource management by Author "Biwott, Geoffrey Kiprono"
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Do employees work life policies and empowerment strategies drive employee commitment? evidence from Kenyan referral hospital, synergy effect
Goren, Paula; Kemboi, Ambrose; Biwott, Geoffrey Kiprono (2015-07-19)Employees with strong organizational commitment are emotionally attached to the organization and have a strong desire to contribute significantly towards organizational success. The importance of individual commitment to ... -
Service quality as a catalyst for customer satisfaction of small and medium sized enterprises (sme’s) in Kitale municipality, Kenya
Biwott, Geoffrey Kiprono; Kemboi, Ambrose; Tarus, Kiptanui Thomas (2015-08-19)ABSTRACT: Service quality and customer satisfaction is an important ingredient in addressing global challenges, such as customer satisfaction and service quality. Service quality influences customer satisfaction because ...