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Now showing items 11-13 of 13
Health and safety as an antecedent to service delivery in public institutions: a case of County Government of Trans-Nzoia Kenya
(2015-08-19)
Occupational safety and health training remains a fundamental element in the workplace. Citizen’s complaints of
poor service delivery in government offices has been underscored and highlighted in the media on several
occasions ...
Managerial Competencies as an Antecedent to Customer Satisfaction in small and medium sized Entreprise (SMES) in Eldoret Municipality
(2014-06)
Customer satisfaction has received much attention in the last two decades from both practitioners and researchers as one of the strategies firms can employ to remain competitive. Despite this attention, little empirical ...
Strategic Determinants of Destination Competitiveness: A Case of Western Tourist Circuit, Kenya
(2019)
Kenya’s Western Tourist Circuit is often referred to as the country’s ‘best-kept secret’. However, the circuit is one of the least competitive as most tourists prefer coastal beaches and game parks. The purpose of this ...