A case study of users’ survey in public libraries in Kenya

Abstract

Library users are the fundamental component of any given library as they are the customers for which the library is meant for. Their opinion, views and feelings account most in the fulfillment of the core objectives the library is built for. This paper, discusses the public library services in Kenya from users’ angle, therefore researcher has surveyed users of all 32(100%) public libraries in Kenya. This research paper is further, intended to help public libraries librarians, managers and management to decide how to integrate resources and services in such a way that most users can understand them well enough to make productive choices. It compiles usability test data evaluating users and services offered on library public libraries in Kenya. This research paper describes the progress and application of a fundamental comparison typical which allows librarians to quantitatively measure library users’ apparent quality, satisfaction and constancy with a library as well as the degree to which exact elements of a library’s services, collections and setting donate to those perceptions. The paper reports the outcomes of a survey among users at public libraries in Kenya under Kenya National Library Services (KNLS) with specific attention to the 32 (100%) public libraries in Kenya, on aspects of personal information, use of resources and services and their satisfaction level.