Browsing Journal Articles by Author "Tarus, Kiptanui Thomas"
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Service quality as a catalyst for customer satisfaction of small and medium sized enterprises (sme’s) in Kitale municipality, Kenya
Biwott, Geoffrey Kiprono; Kemboi, Ambrose; Tarus, Kiptanui Thomas (2015-08-19)ABSTRACT: Service quality and customer satisfaction is an important ingredient in addressing global challenges, such as customer satisfaction and service quality. Service quality influences customer satisfaction because ...