|dc.description.abstract||In the year 2010, Kenya promulgated a new constitution that advocated for a devolved system of governance. This led to the establishment of 47 County governments in the country that are charged with the responsibility of providing services to the local people. Devolution, being a new phenomenon in Kenya, the capacity of the counties to face up with communication challenges and potential structural complexities to ensure that they are managed sustainably is a concern. County Government‟s capacity to entrench communication to ensure proper service delivery remains an area of concern. The purpose of this study was to assist in understanding how organizational communication contribute to the general performance of county governments in Kenya and possibly stimulate the exchange of ideas among public and private experts, policy makers and implementers on policy guidelines for optimal implementation of devolved governance.
The specific objectives were to establish how organizational communication channels affect devolved governance in Kisii County, determine the effect of employee communication skills on devolved governance in Kisii County and examine the effect of organizational communication structure on devolved governance in Kisii County. The study targeted 620 employees and a sample size of 86 respondents was used for the study. The location of the research was limited to the county headquarters at the former Municipal building along Kisii-Daraja Mbili road. The study adopted a descriptive research design and also used stratified sampling technique. The study used questionnaires and observation in the collection of primary data while secondary data was obtained through published documents such as books, journals, periodicals, magazines and reports to supplement the primary data.
Data was analyzed and presented in tables and column charts. Based on the study findings, the study concludes channels of communication, employee communication skills and organizational communication structure as the major factors that mostly affect devolved governance. The study recommends for improvement in the way the county executive conducts its management operations and activities by communicating to other employees properly besides equipping them with necessary communication skills through training to enhance and support devolved governance. It also recommends for an establishment of an internal communication policy in Kisii County government to guide the communication processes.||en_US