Metrics Model for Indexing University Information Technology Teaching Professionals’ Improvement in ICT Integration: A Review of the Literature

Abstract

Despite the recent progress in the development of ICT integration indices to support management of teaching in institutions, very little empirical research focusing on metrics for continuous improvement in ICT integration indexing of university information technology teaching professionals has been conducted. This situation exists despite the leadership role that university Information Technology Teaching Professionals and continuous improvement indexes can offer. The aim of this study was to fill this knowledge gap by proposing a metric model for indexing that can support continuous improvement of ICT integration. In particular the study reviews the concept of ICT and integration in the context of university teaching, catalytic role that University IT teaching professionals can provide in improving ICT integration and the emerging continuous improvement challenges. A review is then done on existing Metric based indexes and continuous improvement models. A conceptual framework based on continuous organizational learning model of knowledge based organization and theory of multiple methodologies and applied in extending Wan et al., (2009) ICT integration four levels model is then proposed. Based on the framework an index model for improving ICT integration is proposed. It is hoped that the designed metrics model can be applied to provide a basis for continuous improvement of Information Technology Professionals ICT current low levels of ICT integration.