Browsing by Author "Geoffrey, Biwott Kiprono"

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The efficacy of retirement plans and flexible scheduling in improving the quality of service delivery among civil servants in Nandi south Kenya

Boit, Rose J S; Geoffrey, Biwott Kiprono; Kemboi, Ambrose (Department of Management Science, School of Business and Economics, Moi University, 2013)

Retirement plans and flexible scheduling guides most organizations and is part of most complaints of citizen’s due to poor service in government counties such complaints was reflected during the year 2002 Constitutional ...
Managerial Competencies as an Antecedent to Customer Satisfaction in small and medium sized Entreprise (SMES) in Eldoret Municipality

Geoffrey, Biwott Kiprono; Kemboi, Ambrose (2014-06)

Customer satisfaction has received much attention in the last two decades from both practitioners and researchers as one of the strategies firms can employ to remain competitive. Despite this attention, little empirical ...